Update from Coronation MB CEO on COVID-19

Staying Safe Beyond the Lockdown

MAY 03, 2020

Dear Customer,

We trust you and your loved ones have been keeping safe and well during the lockdown period. We would also like to thank you for your understanding and cooperation over the last few challenging weeks.

We can all agree that the safety of lives remains the ultimate priority of organizations and nations around the world. Hence, as we commence the phased easing of the lockdown measures as directed by the Federal Government, the safety and wellbeing of our customers and staff, remain our primary focus.

Accordingly, we have identified areas of collaboration that we believe can help us curb the spread of the virus.

Some of these areas are as follows:

1. In-Branch Banking Services

As part of our business continuity plans, we will not be conducting in-branch banking services during this period. This decision has been taken to ensure we protect our customers from undue exposure to the coronavirus. Customers are encouraged to take advantage of our Internet Banking platform to perform all their banking transactions.  Also, your Relationship Managers are on hand to assist you with whatever you require and can be reached by telephone or by email. Alternatively, you can also speak to an agent by calling Coronation Resolution Center; our interactive call centre service on 012797640 – 43 or by sending an email to us at crc@coronationmb.com.

2. Banking Hours

With effect from tomorrow, banking hours will be from 9 am – 2 pm. Transactions received after 2 pm will be processed the next working day.

3. Personal Protection

Even though our offices will not be open for in-branch banking services, your safety and wellbeing remain our utmost priority. Hence, whether you are at work, home or in-transit, social distancing and strict adherence to the simple rules of washing and sanitizing of hands remain the most effective ways of curbing the spread of the virus.

4. Managing Footfalls
As part of the phased easing of the lockdown measures, visitors and vendors will not be granted access to our premises. This is to reduce any form of mass gathering and to enforce proper social distancing within our office. Consequently, meetings of any sort will be conducted via virtual platforms as physical meetings will not be permitted. 

We recognize that these are uncertain times and as the situation continues to evolve, we will continue to provide you with periodic updates on what we are doing to keep you safe.  As your preferred financial partner, we are going to carry on doing the best we can to serve you, and we hope you carry on doing the best you can to stay safe throughout this period.

Thank you for choosing Coronation Merchant Bank and please rest assured of our commitment to providing you with superior service throughout this period and beyond.

Stay safe #CoronationCares

MARCH 24, 2020

Dear Customer,

The last few months have been difficult, as nations and organizations around the world grapple with the coronavirus (COVID-19) pandemic.

One thing we have learnt is that the virus impacts every person, every town, every nation and every business around the world. So, I think it’s important to share some of the steps we are taking at Coronation Merchant Bank to keep our operations running as normally as possible for you.

What we are doing at our premises

  1. In accordance with the recommendations of the World Health Organisation (WHO), Nigerian Centre for Disease Control (NCDC) and licensed health professionals, we have commenced periodic cleaning of our office spaces, door knobs, table tops and exposed surfaces with the use of disinfectants.
  2. We enforced mandatory thermal-checks on everyone entering our buildings to enable us prevent entry to anyone with high body temperature while we help them seek medical assistance where applicable. We have also Installed hand sanitizing dispensers (with minimum 65% alcohol content) all over our various premises for compulsory use by employees, customers and visitors before they gain entry.
  3. The Bank is implementing the best practices as advised by WHO and NCDC, in addition to other measures we consider necessary to protect our employees, customers and visitors from the COVID-19 pandemic.
  4. In line with the Bank’s policy to protect staff and customers, during visits to our premises, you will be required to undergo any of these procedures for your safety and we hope to receive your maximum co-operation in this regard.

What we are doing to serve you

Our internet banking platform is still open, you can execute transactions at your convenience without having to visit our offices. We encourage our clients to take maximum advantage of our alternative banking channels and to consider visits to our offices a compelling option.

Your relationship manager can be reached by telephone or by email. Alternatively, if you wish to speak to an agent or require further assistance on your account, you can call Coronation Resolution Center; our interactive call centre service on 012797640 – 43 or send an email to us at crc@coronationmb.com. You can also reach us via our social media channels (FacebookTwitterInstagram) on @coronationmb,

These are uncertain times but we want to reassure you of the strides we have made to keep giving you the service you know and love. We will also keep providing you with our research insights on how the global/local economy is shaping up to the COVID-19 pandemic.

As your preferred financial partner, we are going to carry on doing the best we can to serve you, and we hope you carry on doing the best you can to stay safe throughout this period.

We will continue to update you as events surrounding the COVID-19 pandemic unfold.

Thank you for the opportunity to be of service.

Yours Sincerely,

Banjo Adegbohungbe
Ag. Managing Director
Coronation Merchant Bank

For enquiries about this publication

Send an email to crc@coronationmb.com or visit our contact us page to send us a message.

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